Cancellation & Refunds

This policy covers the subscription you pay to Quotely. It does not cover money you pay to a business that uses Quotely — see “Invoices you received” at the end.

Cancelling your subscription

You can cancel at any time from Settings → Billing in your account. No notice period, and no cancellation fee.

Cancelling stops the next payment. You keep full access until the end of the period you have already paid for — if you cancel on the 3rd and your period runs to the 28th, you keep working until the 28th.

Refunds

• Charged after cancelling. Full refund.
• Charged twice for the same period. Full refund of the duplicate.
• Quotely was unavailable for a sustained period during a month you paid for. Pro-rata refund for the affected days.
• Changed your mind within 7 days of your first ever payment, having created no documents in that time. Full refund.

Outside these cases we do not refund part-used months, because you had access to the service throughout.

How long a refund takes

We approve or decline a refund request within 3 business days. An approved refund is issued to the original payment method, and reaches you within 5 to 7 business days of approval, depending on your bank or card issuer. We will tell you the date we issued it.

How to request one

Email [email protected] from the address on your account, with your business name and what happened. We reply within one business day.

Invoices you received from a business using Quotely

If you paid an invoice that was sent to you through Quotely, that money went to that business, not to Quotely. We cannot refund it. Please contact the business directly — their contact details are printed on the invoice. If you cannot reach them, write to us and we will help you make contact.